Refund policy

Return Policy

We want you to be fully satisfied with your purchase. If you are not completely happy, you may return eligible items within 30 days of the original purchase date, subject to the conditions below.

Eligibility for Returns

• Items must be in resalable condition, meaning:
  • Unused and undamaged
  • In original packaging (including tags, manuals, and accessories)
  • Free from signs of wear, alteration, or misuse
• Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

• Items marked as final sale
• Products that have been used, damaged, or altered
• Customized or personalized items (unless defective)

Return Process

1. Contact our support team or visit our store to request a return.
2. Provide your order details and reason for return.
3. Once approved, return the item using the provided instructions.

Refunds

• Approved returns will be refunded to the original payment method.
• Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.
• Please allow 5–10 business days after receiving the item for the refund to be processed.

Exchanges

• Exchanges are allowed for the same item or an item of equal value, subject to availability.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.

If you have any questions, feel free to reach out to our customer support team.

Cancellation Policy

We understand that sometimes you may need to cancel an order. Please review our cancellation terms below:

Cancellation Window
Orders may be cancelled within a limited time after purchase, as long as they have not yet been processed or shipped.

Non-Cancellable Orders
Once your order has been processed and tracking information has been generated, it can no longer be cancelled. At this stage, the order is already in transit and must be treated as a completed shipment.

How to Request a Cancellation
To request a cancellation, please contact our support team as soon as possible with your order details. We will do our best to accommodate your request within the allowable time frame.

Alternative Option
If your order cannot be cancelled, you may still be eligible to return the item after delivery in accordance with our Return Policy.

If you have any questions, please reach out to our customer support team.